Privacy Policy

Crannoge Enterprises T/A "US Invest" is deeply committed to protecting the privacy of Internet users. Accordingly, we strictly adhere to all industry guidelines, and will continue to review and improve our privacy policy and procedures to ensure the safety and protection of consumer information.

US Invest adheres to the confidentiality of each and every client and guarantees the privacy of all databases and customer lists. The databases remain the property of each customer and will not be given or shared with any other company or individual. Security systems have been put in place to expel any likelihood of unauthorised access to the customer's database and confidential list information.
Please read the full privacy policy below.

Contacting you

By registering your contact details on US Invest including registration as a member to any of our affiliate sites, you agree that we can contact you at anytime via any method using the details submitted to us; you grant us the right to contact you until you notify us not to.

Email Marketing

By registering your contact details on usinvest.com.au you agree that we can send you marketing emails at any time, these will continue until you notify us to remove you from our mailing list. This can be done at any time.

Anti-Spam

US Invest adheres to the principles of permission marketing and does not knowingly send out messages to databases where customers have not willingly agreed to receive those messages. This policy has been put in place to protect the user from unsolicited email.

Standard Information

Found in every communication sent over the Internet. Using this standard information, we can infer the following information: browser type (e.g. Chrome or Internet Explorer); operating system (e.g. Macintosh or Windows); browser language (e.g. Java or Unix); Internet service provider (e.g. FreeServe or AOL).

Personal Information

In some cases, you may voluntarily provide personal information. For instance, you may provide your address or email address in order to receive further information or create an account. We may collect this information and use this information to respond to your request for the information requested. In order to service your requirements we have to share your contact details with our panel of vetted real estate agents in order for them to contact you and help you find a suitable property. Every one of our vetted agents has agreed to our operating terms and conditions which explicitly states that under no circumstances can they share any of your personal details with any external agents or third parties.

Usinvest.com.au will not share your details with any external agents, third parties who have not been pre-vetted by us.

For more information on the types of personally identifiable information collected by us, please email us at info@usinvest.com.au

Cookies and Opt-Out

Like most Internet sites, we may use "cookies" to enhance user's experience on the Web. We cannot use these cookies to personally identify you in any way, and these cookies in no way damage your system or files.

We use information from our Web site log files to understand how visitors use our site and to recommend future site improvements. No personally identifiable information is used in these analyses. User information collected via the site is date, time, and IP address.

Links

This privacy statement applies solely to the technology and Web site usinvest.com.au. Our Web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

Consumer Privacy

If you should have any questions or concerns regarding this Privacy Statement, please contact legal@usinvest.com.au. We recommend that you periodically review this Privacy Statement, as we may update it from time to time.

Disclosure of your country at the time of presenting payment options to the cardholder

Disclosure of the Country will be made available on the payment options page.

Order deadline and delivery times

We undertake to despatch your order the same day if the order is placed before 12:00 noon local time. Deliveries will be made to most addresses by 5:00pm provided they are within the delivery network. Same day delivery of orders made after 12.00 noon can be made via a priority service (an additional fee will apply). Orders placed online after 12.00 noon (without a priority delivery fee) will be delivered on the next available delivery day.

Delivery destinations

All our products can be delivered to Melbourne, Sydney, Brisbane, Adelaide, Perth, Canberra, Hobart and just about everywhere else across Australia unless specified otherwise.

Weekend deliveries

Orders placed over the weekend will be despatched on Monday. Call a customer service representative on 1800 722 026 to enquire, or contact us via info@usinvest.com.au

Recipient not home

If the recipient is not home when your delivery is made, the following will occur depending upon circumstance & the service being used.

The delivery will be left on the doorstep unless we are requested not to do so.

If the locations is considered unsafe by our courier, a calling card will be left at the door or in the letterbox asking them to call the courier to arrange a convenient time for re-delivery or pick up from the local post office. (A $20 charge may be incurred for redelivery).The timing for re-delivery will also be affected with some orders not able to be redelivered until the following day.

Note: In most circumstances we will leave the delivery at the door unless we have been instructed not to do so. We guarantee delivery of our products to the door. Please provide specific instructions regarding delivery alternatives if this condition is not likely to be suitable. Unfortunately we can take no further responsibility for your order once it has been delivered to the door.

Privacy Policy

Personal Information

• It is our usual practice to collect personal information directly from you.
• Sometimes we collect personal information from a third party if you have consented or would reasonably expect us to collect the information in this way, for example from publicly available sources such as websites or telephone directories.
• We do not collect personal information about you if you only browse this website. This website only uses session cookies during the login and shopping process.

 

Uses

• We only use your personal information for the purposes for which you give it to us and for related, internal management purposes.
• We do not give information about you to government agencies, organisations or anyone else unless one of the following applies:
  • you have consented
  • you'd expect us to or we have told you we will
  • it is required or authorised by law
  • it will prevent or lessen a serious & imminent threat to somebody's life or health or
  • the disclosure is reasonably necessary for law enforcement or for the protection of public revenue.
• We analyse non-identifiable website traffic data to improve our services.

 

Your choices

• You may access personal information that we hold about you or you can ask us to correct personal information we hold about you.
• If you are on one or more of our email lists you may opt out of further contact from us by clicking the unsubscribe option in all emails.

 

Important information

US Invest is bound by the Information Privacy Principles of the Privacy Act 1988.
Our website follows the Privacy Commissioner's Guidelines for Federal and ACT Government Websites.

 

How to contact us

For further information contact us on 1800722026 or alternatively you can write to us at NSW
Head Office
Suit 23/26, 32 Pirrama Rd.
Pyrmont, NSW 2011

Security capabilities & policy for transmission of payment

 

What information do we collect and how do we use it?

When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.

How does US Invest protect customer information?

When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.

Credit Card Details

All credit card payments are processed securely through the eGate Payment Gateway and ANZ. Payment by credit card is the fastest way to receive your order as there is no clearance delay. US Invest does not store any credit card information on our servers.

What about Cookies?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the US Invest website.

Your Consent

By using our website, you consent to the collection and use of this information by US Invest. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Our payment options presently available are limited but, most importantly, safe and secure. We offer Credit Card payments for general users and Purchase Orders for approved wholesale customers. Credit Card payments are made directly through a 128 bit SSL Encryption software to ensure your personal details are kept safe. None of your payment details are stored - this ensures you will be happy with the security of your transaction.

The US Invest website is designed by US Invest and powered by pHp Technology. To ensure the security of your credit card transaction US Invest has used 128bit SSL encryption

Returned merchandise and refund policy

If products are to be returned, they MUST be unopened, and in the original packaging and returned within 14 days of purchase. Please retain your Invoice/receipt in the event of any return, as we require proof of purchase before any refunds can be processed.

If incorrect products have been sent to you, you must notify us of the error within 7 days of delivery. We will arrange the incorrect goods to be returned to us at no charge to you. The correct goods will be dispatched immediately with no extra postage charges incurred by the buyer. You are required to pay any charges if you have ordered the incorrect products and ship the products back to US Invest.
We will only offer a refund if the product returned to us is unused and not damaged. Please note that this will only occur in case we sent you the incorrect products or they are damaged on arrival. We can only process products purchased from our website http://www.usinvest.com.au and provide advice on products available on our website.

We aim to provide you with quality products to satisfy your needs. If you are dissatisfied with or have any complaints about any of our products and/or services, please email us at info@usinvest.com.au
We will answer your emails as quickly as possible. This is our promise to you because your satisfaction is our primary concern.

We advise all our customers to review this Delivery policy and returned merchandise / refund policy page frequently as this Policy may be amended by us at any time without specific notice to you. The latest Policy will be posted on this site and you should review this Policy prior to using this site.